Nick Deluca

Experience

1. Director Carrier Operations Service Management & Provisioning

   Vonage

   Jul 2005 — Present

   Manage organization responsible for all Domestic inbound/outbound voice termination, Routing and Rating for Domestic and International traffic. Domestic buying, contract negotiations for peering, as well as FCC reporting for Rural Call compliance.All ordering and provisioning of circuits and facilities on core network for inbound/outbound, national/international VOIP network. Monitor vendor performance an address areas that require change management for improvement. Evaluate employee performance and take necessary process improvement plans if required. Continually seek to improve existing process to improve the quality and performance of vendors and employees to meet the needs of Vonage’s continued growth.

Skills

• Contact Centers
• Carrier Relationship Management
• Session Initiation Protocol (Sip)
• Mpls
• Security
• Provisioning
• Customer Relations
• Outsourcing
• Contract Negotiation
• Start-Ups
• Unified Communications
• Wireless
• Voip
• Data Center
• Lan-Wan
• Network Design
• Sip Trunking
• Customer Service
• Managed Services
• Vendor Management
• Product Management
• Cloud Computing
• Management
• Networking
• Telephony
• Ethernet
• Leadership
• Voice Over Ip (Voip)
• Wireless Technologies
• Internet Protocol (Ip)
• Carrier Management
• Process Improvement
• Tdm
• Account Management
• Strategic Partnerships
• Change Management
• Carrier Services
• Broadband
• Sip
• Call Centers