Nick Dedominic
VP Professional Services, Customer Experience & Delivery | SaaS & AI Transformation Leader | Scaling Managed Services, GTM & Post-Sales Operations | $100M+ P&L Impact
- Role
- Vice President at SPAN Digital
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Nick Dedominic
I am an executive leader with 20+ years of experience building and scaling Professional Services, Customer Experience, and Delivery organizations for high-growth SaaS and technology companies.I help turn services into a growth engine by aligning go-to-market, onboarding, and managed services to accelerate revenue, retention, and margin. My teams have delivered measurable outcomes including >$100M P&L impact, 6× revenue growth, and 40-point margin improvements.Partner to C-suite leaders transforming post-sales operations, AI-enabled services, and customer experience delivery, I bring a proven track record of building global teams, operational frameworks, and service models that balance scale with quality.Core Expertise:SaaS Professional Services • Customer Experience (CX) • Managed Services • AI in Service Delivery • Implementation & Onboarding • GTM Alignment • P&L Management • Service Operations • Global Delivery • Revenue Growth & Retention • Leadership & Culture
Experience
Vice President
Dec 2025 — Present · San Francisco, CA, US
Education
San Francisco State University
Project Management Course Work
2008 — 2009
University of Montana
BS, Business Administration
Skills
- Marketing
- Agile Project Management
- Product Management
- Mobile Marketing
- Budgeting
- Project Planning
- Software Project Management
- Software as a Service (Saas)
- Business Development
- Mobile
- Digital Marketing
- Digital Strategy
- Software Development Life Cycle (Sdlc)
- Business Process
- Certified Scrum Master Csm
- Process Improvement
- Strategy
- Account Management
- Cross-Functional Team Leadership
- User Experience
- Marketing Strategy
- Scaled Agile Framework
- Enterprise Software
- Sdlc
- Social Media
- Mobile Devices
- Consulting
- Operating Budgets
- Agile & Waterfall Methodologies
- Business Analysis
- Agile Methodologies
- Management
- Cloud Computing
- Program Management
- Leadership
- Process Development
- Strategic Planning
- Interaction Design
- Planning Budgeting & Forecasting
- Management Consulting
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