Nick Crook

Head of is Service Operations @NATS

Southampton, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2025 — Present

Head of is Service Operations @NATS

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Whiteley, GB

EDUCATION

1991 — 1993

Portsmouth ITEC

BTeC, Information Technology

SKILLS

Data Center OperationsManaged ServicesData Center RelocationBudget ManagementCustomer ServiceEnergyFacilities ManagementIT OperationsTeam ManagementProblem ManagementLeadershipSlaItil CertifiedIT Service DeliveryIso 27001IT ManagementBusiness Process ImprovementService ManagementPerformance ManagementItilService DeskData CenterBudgetsDesktop Support ManagementBusiness ProcessInfrastructureStakeholder ManagementTeam LeadershipInformation TechnologyCapital BudgetingIncident ManagementService Delivery ManagementIT Service ManagementChange ManagementOutsourcingData Center DesignData Center ManagementManagementData Center InfrastructureService Delivery

ABOUT NICK CROOK

I am a capable and self-motivated professional with a proven track record in project delivery, operational excellence, and continual improvement. My extensive experience includes building and leading successful teams, engaging with customers, and achieving service management excellence.As an IT leader, I am passionate about developing teams to realise their full potential and deliver measurably improved IT services to the business.Experience and Skills:IT TSA Operations Service Management: Transitionary Service Agreement (TSA)Head Of Service Delivery (International)Stakeholder and TSA ManagementInternational Operations: Third-Party Management Managed Service Agreements (MSA), SLA’s and OLA’s, compliance and performance improvement Outsourcing ImplementationLeadershipITIL Process (v3 and v4): Extensive experience with ITIL processesServiceNow Contract ManagementManagement of Data CentreISO27001Data Centre Re-locationBudgeting and Financial Management Outsourcing and Vendor/Supplier ManagementCyber Secuirty

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