Nick Ciardi
Strategic Operations Leader | Program Management | Talent Acquisition | Partnerships | Program & Operations Management @ Duolingo
- Role
- Operations Program Manager at Duolingo
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Nick Ciardi
Results-oriented leader with 10+ years of expertise in operations, scaling, talent…
Experience
Operations Program Manager
Jan 2021 — Present
Expanded workforce talent pool by 362%, by building high-volume recruitment operations and overseeing onboarding, general management, budgeting, and offboarding of contractors to drive improved team performance.• Designed and implemented user-friendly Jira dashboards and Slack workflows, improving tracking efficiency while delivering actionable insights for internal stakeholders, resulting in a 2 day turnaround time (baseline 7).• Strengthened relationship-building, successfully implementing Diversity & Belonging strategies to create an inclusive workforce and elevate freelancer engagement, achieving a 94 NPS among 488 freelancers.
Education
University of Massachusetts Amherst
Bachelor of Business Administration - BBA
Skills
- Micros
- Property Management Systems
- Photoshop
- Indesign
- Illustrator
- Adobe Fireworks
- Opera
- Galaxy
- Lightspeed
- Ngs
- Hospitality Management
- Hospitality
- Event Planning
- Customer Satisfaction
- Staff Development
- Microsoft Excel
- Account Management
- Sales
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