Nick Ciambrello
Global Director of Onboarding & Scaled Customer Success at Semrush
- Role
- Global Director of Onboarding & Scaled Customer Success at Semrush
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Nick Ciambrello
I\'m the Director of Global Onboarding and Scaled Customer Success at Semrush, leading the customer success management team from a 10k customer base start up to a 100k+ customer public company. I specialize in growing recurring revenue through digital led and customer enablement programs that scale our CSM org to meet customers when, where and how they want to be met to drive NRR growth across all stages of the customer lifecycle.
Experience
Global Director of Onboarding & Scaled Customer Success
Feb 2024 — Present · Feasterville-Trevose, PA, US
As Global Director of Onboarding & Scaled Customer Success I am in charge of creating new customer enablement programs that leverages self service onboarding in order to scale our CSM org driving NRR through the Onboarding and Renewal phases of our Long Tailed customer base.
Education
Temple University
Bachelor of Business Administration (B.B.A.), Marketing
2014 — 2016
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