Nick Brownlee-Sayers
Senior Knowledge Manager @BT Group
Signup · Get unlimited contacts
WORK HISTORY
Senior Knowledge Manager @BT Group
Newcastle Upon Tyne, GB
Responsible for a team of 27, delivering best in class knowledge content across customer and contact centre help and support channels. All while curating, evolving and driving a Gen AI powered Knowledge strategy.Transforming knowledge for millions of customers and 12k contact centre advisors, through content quality and design strategies, improvements to knowledge tools with automation, AI and search. Plus alignment of content and processes across 3 flagship brands, to support business efficiencies and a best in class knowledge solution, that\'s step changing our customer service performance.Empowering, coaching and developing a big team of Knowledge Designers, to deliver against our commercial, strategic and transformation objectives, while supporting and enabling their personal development and career progression.
SKILLS
ABOUT NICK BROWNLEE-SAYERS
Super passionate about digital experiences, content design, knowledge management and developing people.Experience working across digital product, knowledge management and content design teams looking after large digital estates and capabilities across BT, EE & Plusnet.Success managing and developing brilliant teams through transformational and strategic change. While also coaching and empowering people to be their best and develop their careers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.