Nick Brook
Senior Customer Success Manager @Verint
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WORK HISTORY
Senior Customer Success Manager @Verint
GB
EDUCATION
Mid Cheshire College of F E
BTEC National Diploma General Engineering, City & Guilds 224 Electronic Servicing
SKILLS
ABOUT NICK BROOK
Senior Customer Success Manager with extensive experience spanning consultancy, project management, workforce management (WFM), and business continuity. Proven track record of driving operational excellence, improving service delivery, and supporting business transformation across multiple sectors. Brings cross-industry expertise including Utilities, Media, Travel, Government, Telecommunications, Facilities Management, Banking, and Retail, enabling a well-rounded and adaptable approach to customer success and operational strategy. Core Competencies: Customer Success & Stakeholder ManagementWorkforce Management (WFM) & Platform AdministrationCapacity Planning & ForecastingReal-Time Management & Service OptimisationBusiness Continuity & Operational ResilienceService Introduction & Business ReadinessProject & Change ManagementData Analysis, Trend Analysis & Performance ReportingTroubleshooting & Continuous ImprovementProblem Solving & Process ImprovementTask Prioritisation & Time Management Professional Strengths: Highly motivated with strong analytical and interpersonal skillsArticulate and confident communicator, able to engage effectively with stakeholders at all levelsInnovative mindset with a proven ability to identify and improve processes and ways of workingHigh level of personal integrity, building trust and strong working relationshipsDependable and reliable, with the ability to remain focused under pressureQuick learner who is flexible, organised, and adaptable in dynamic environmentsBroad technical aptitude across a wide range of applications Technical Expertise: GainsightCalabrio WFMTeleopti WFMAvaya (CMS)IEX TotalView
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