Nick B.
Lead Telecommunication Engineer in Omnichannel Customer Contact Centers
- Role
- System Analyst at Central Hudson
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About Nick B.
Experienced Telecom\\Contact Center Systems Engineer with over 8 years of experience within the Utility and Education field.
Experience
System Analyst
Mar 2025 — Present
Collaborate with internal and external stakeholders to identify, enhance, upgrade, and support business systems and infrastructure across the New York Hudson Valley region. Lead the development and optimization of the company\'s IVR system to improve customer experience and operational efficiency. As well as implementing new solutions to replace legacy data circuits resulting in over in yearly savings with Telecommunication carriers.
Education
Marist University
Bachelor of Science - BS, Information Technology Systems
Marist University
Master of Science - MS, Information Systems
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