Laura Nichols
Director of Marketplace Support @Deliveroo
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2023 — Present
Director of Marketplace Support @Deliveroo
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SKILLS
Workforce ManagementConsultingStrategyContact CentersCtiLeadershipOperational EfficiencyManagementProject ManagementAcdProcess ImprovementCall CentersCustomer ExperienceIexProfessional ServicesReturn on Investment AnalysisBusiness TransformationBusiness StrategyDigital EngagementProgram ManagementBusiness AnalysisSpeech AnalyticsSaasCustomer RetentionForecastingDigital StrategyCall RoutingContact CentreCost ReductionCustomer SatisfactionPre-SalesResource PlanningConsultancyEnterprise SoftwareAnalysisVoice of the CustomerBusiness Process ImprovementAnalyticsArtificial IntelligenceTelecommunications
ABOUT LAURA NICHOLS
I have over 20 years of global experience in contact center operations, business…
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