Nicholle Sim
Senior Implementation Consultant @Mutual of Omaha
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WORK HISTORY
Senior Implementation Consultant @Mutual of Omaha
Irvine, CA, US
Manage complex and high-priority national account implementations • Serve as senior SME for group benefits, implementation processes and system workflows• Lead onboarding with proactive communication to ensure seamless customer experience• Generate inventory reports to prioritize case management and align regional expectations• Collaborate with sales leaders, brokers and group office partners to resolve escalations and define strategy• Mentor and coach Implementation Managers along with Sales Analysts, support performance feedback and development• Drive process improvements, lead system enhancement initiatives and conduct workflow testing• Partner with leadership on strategic projects to enhance both customer and employee experiences
EDUCATION
University of California, Irvine
Biology
SKILLS
ABOUT NICHOLLE SIM
Focused and goal oriented individual who seeks a position with advancement opportunities that will utilize acquired skills and experience to contribute to organizational success.
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