Nichole Brown

About Nichole Brown

Delivery leader with 15+ years building and scaling SaaS/BPaaS implementation organizations for Financial Services, RIAs, Life and P&C insurers, and broker networks. Established implementation playbooks, governance frameworks, and regional delivery hubs for Tier 1-3 carriers across APAC and North America. Expert in system integration, composable platform deployment, and multi-country/multi-state regulatory compliance. Proven track record launching first-in-region implementation capabilities and leading large-scale insurance modernization programs that deliver significant cost reductions, strong on-time performance, and accelerated time-to-value

Experience

1. Senior Director Professional Services - North America Region Lead

   InvestCloud, Inc.

   Feb 2025 — Present · Seattle, WA, US

   Responsible for the North America region, overseeing the execution of enterprise-level strategy, client engagement, business transformation projects, and generating professional services revenue across financial services, insurance firms, wealth management, and regional banking firms.

Education

• Southern Cross University

  Master of Business Administration (MBA)

• TAFE NSW

  Diploma of Project Management

Skills

• Process Improvement
• Management
• User Acceptance Testing
• Business Intelligence
• Xml
• IT Management
• Stakeholder Management
• Project Delivery
• Systems Analysis
• Governance
• Business Process Improvement
• Service Management
• Software Project Management
• Itil
• Test Management
• Pmo
• Integration
• Project Portfolio Management
• Pmp
• Leadership
• Resource Management
• Waterfall
• Regression Testing
• IT Service Management
• Vendor Management
• Change Management
• Requirements Gathering
• Testing
• Sharepoint
• Visio
• Business Process
• Business Process Design
• Requirements Analysis
• Prince2
• Data Warehousing
• Business Requirements
• Project Planning
• Project Management
• Ms Project
• Agile Project Management