Nichole Miller Olds
COO | Call Center & Customer Experience Leader | Driving Scalable Growth Through People, Process & Technology.
- Role
- Chief Operating Officer at Level Debt
- Location
- Roseville, CA, US
- LinkedIn followers
- 500 followers
About Nichole Miller Olds
As a Chief Operating Officer with over 6 years of executive leadership in fintech and debt relief, I specialize in scaling operations, optimizing performance, and driving profitable growth. At Level Debt, I’ve built and led high-performing teams across sales, customer service, negotiations, compliance, and HR—contributing to over 20% annual growth year after year.With a foundation in psychology and human behavior, I design operational systems that balance data-driven strategy with people-first leadership. My experience spans call center management, customer experience, employee engagement, and organizational culture development.I’m IAPDA-certified and passionate about leveraging process improvement, coaching, and technology to help teams exceed their potential while delivering transformative financial solutions to clients.Core strengths: Leadership development • Process optimization • P&L management • Call center strategy • Fintech operations • Customer experience • Debt relief programs • Change management
Experience
Chief Operating Officer
Jun 2017 — Present · Roseville, CA, US
Skills
- Management
- Training
- Program Management
- Microsoft Office
- Recruiting
- Project Management
- Leadership
- Team Leadership
- Human Resources
- Sap
- Crm
- Business Process Improvement
- Process Improvement
- Customer Satisfaction
- Salesforce.com
- Siebel
- Sharepoint
- Interviews
- Interviewing
- Hiring
- Employee Relations
- Onboarding
- New Hire Orientations
- Customer Service
- Customer Relationship Management (Crm)
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