Nichole Klaassen

About Nichole Klaassen

Influential and strategic Client Services Lead with several years of account management and healthcare benefit technology experience. Extensive knowledge in building loyal and profitable client relationships through project management, effective communication, internal and external collaboration, and account executive activities. Successful at achieving client satisfaction and retention while optimizing business performance across multi-layer service offerings.

Experience

1. Client Services Lead

   Businessolver

   Jun 2018 — Present · West Des Moines, IA, US

   Oversee an enterprise-level client portfolio valued at $2M by managing and building client relationships, analyzing and implementing client experience solutions, and swiftly resolving escalations. Build account and communication plans, coach and support new Client Success Managers on relationship health, and identify expansion opportunities while enhancing renewal and risk mitigation plans. • Serve as day-to-day liaison between our clients and production teams; ensure interdepartmental understanding of all client goals, objectives, and time constraints.• Develop a trusted advisor relationship with clients and executive sponsors to drive product adoption and ensure they are using our solution to achieve full business value.• Secure effective enrollment communication campaigns that achieve client-directed annual goals.• Identify, mobilize, and deliver into the relationship the right people, solutions, resources and ideas from across the company; turn clients into referenceable advocates.• Analyze data-driven insights and make recommendations to influence client decisions; illuminate the value of their investment in our product to preserve retention and grow revenue. • Demonstrate strategic influence by effectively navigating the complexities of a book of business with clients in multiple stages of their lifecycle.• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity. • Coordinate Annual Enrollment-related activities and proactively engage clients and internal teams as needed on open items. • Deliver 100% renewal rate over existing book of business through utilization of long-term client management techniques.• Modeled subject matter expertise in our product through understanding common use cases and best practices; confidently supplied answers and solutions to clients.

Skills

• Employment Practices Liability
• Umbrella Insurance
• General Insurance
• Commercial Lines
• Property & Casualty Insurance
• Commercial Insurance
• Casualty
• Workers Compensation
• Claim
• Insurance
• Casualty Insurance
• Underwriting
• Health Insurance
• Brokers
• Professional Liability
• Liability
• Reinsurance
• Legal Liability