Nichole Renee Allard
Community Association Manager, Ams @FirstService Residential
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WORK HISTORY
Community Association Manager, Ams @FirstService Residential
Tampa, FL, US
Manage a $1M budget across financial operations, office supplies, social events, guest suites, facilities, equipment, technology, and landscaping, remaining within budget constraints to keep operations afloat.*Evolve an unorganized operation and neglected maintenance by auditing and organizing existing records, streamlining billing and payment processes, and implementing maintenance schedules.*Reduced costs by over $7,800 by utilizing Wi-Fi extenders to install cameras strategically, avoiding an invasive setup while maintaining comprehensive property security.*Saved the association over $3,100 by identifying and removing an unnecessary waste disposal charge.*Facilitated a banking analysis that increased interest earnings for the association by switching the reserve account from 3.5% to 5.39% APR and the working capital account from 0.75% to 4.85% APR.*Strengthen resident satisfaction levels by leveraging resident survey data to inform decision-making and communication based on common resident concerns, such as maintenance issues, perks, and communication.*Discover new areas for improvement while measuring the effectiveness of implemented changes to meet 100% of CSAT goals through ongoing customer feedback loops.*Support a 5-member board of directors by informing them on all critical developments within the community, providing monthly overviews of financial and performance data, and promoting effective communication.*Led the end-to-end rollout of a mobile app for residents to rent parking spaces by implementing a comprehensive marketing plan, distributing QR codes, and linking video tutorials on how to use the app.*Improved reliability and efficiency of systems by 30% by implementing a comprehensive building maintenance schedule to prevent problems from escalating into emergencies.
EDUCATION
University of Central Florida – Rosen College of Hospitality Management
Bachelor of Science, Event/Hospitality Management
SKILLS
ABOUT NICHOLE RENEE ALLARD
Community association management is often misunderstood. In reality, it’s a leadership role that requires balancing people, finances, vendors, technology, and constant change, often all at the same time.I manage luxury high-rise communities where expectations are high and details matter. My strength is bringing structure and clarity to complex operations, whether that means overseeing multimillion-dollar budgets, improving processes that are not working, or building strong relationships with vendors, boards, and residents.I’m known for being organized, calm under pressure, and highly collaborative. I take a practical approach to leadership and problem-solving and focus on solutions that actually work in the real world, not just on paper. When things feel chaotic, my instinct is to step back, assess what’s really going on, and build systems that make everything run more smoothly.Technology plays a big role in how I work. I enjoy finding tools and workflows that improve communication, streamline operations, and save time. I’m always looking for ways to work smarter, reduce friction, and create consistency without losing the human side of the job.I’m especially interested in how community association managers are trained and supported. Too often, people in this industry learn through trial and error. I believe strong systems, clear expectations, and practical guidance make managers more effective and help them avoid burnout.At the end of the day, I care about doing the job well. That means being thoughtful, dependable, and proactive, building trust through follow-through, and leaving operations better than I found them.\"Always do what you are afraid to do.\"~ Ralph Waldo Emerson\"The goal of life is to die young - as late as possible.\"~ Ashley Montagu
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