Nichole Burson
Business Process Analyst - mergers and acquisitions
- Role
- Business Process Analyst at Keysight Technologies
- Location
- Elizabeth, CO, US
- LinkedIn followers
- 500 followers
About Nichole Burson
An energetic, dynamic and positive leader that is a catalyst in driving regional business team performance. Successful in affecting transformational change across multiple operational areas and processes. A high caliber professional with the mission to be part of a successful team and be instrumental in that success. Astute in improving sales operations, correcting inefficiencies and maximizing performance results while building customer-centric relationships.OPERATIONAL MANAGEMENT LEADERSHIP- Establishes cross-agency relationships and builds bridges between the company and customers- Coaches and mentors team members and peers, guiding operational skill development and project leadership - Emphasizes direct communication, a strategic broad view, and linkage across multiple systems- Drives a multi-disciplinary, collaborative approach to operations management MANAGEMENT EXPERTISE- Vigilant assurance of quotes and orders getting processed in a timely manner in Oracle, Siebel, and SFA to bring in an average of 3.9 billion dollars in sales per year- Successful service level of 95% for the 1-800 line was achieved, quote and order TAT was increased by 40%, and customer service requests response time was improved by 42%
Experience
Business Process Analyst
Feb 2021 — Present · Colorado Springs, CO, US
Education
Metropolitan State College of Denver
Bachelor's Degree
1999 — 2002
CCNH
Bachelor's Degree
2004 — 2007
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