Nichole Hooper

Experience

1. Clinical Case Manager

   Easterseals Southern California

   Sep 2020 — Present · Orange County, CA, US

   Evaluate subcontracted vendor’s programs for quality assurance by observing procedures at locations throughout the organization’s territory.• Review and approve treatment plans and progress reports submitted by the subcontracted vendor. Assure authorization is active for each participant receiving subcontracted therapy and participant is making progress toward established goals.• Submit annual quality assurance reports for services for each participant focused on reducing the number of participant concerns that result in a grievance with the subcontractor.• Troubleshoot and resolve subcontracted vendor/parent concerns, e.g. expired authorization, monitoring vendor productivity, or ensuring participant receives appropriate level of care.• Evaluate effective subcontracted vendor service by reviewing participant assignments to a subcontracted vendor and the adequacy of communication to relevant parties (e.g, family, administrative assistant, etc.).• Participate in monthly CSCM meetings. Conduct annual vendor audits and corresponding written follow-up as assigned by the Director.• Prepare and report monthly caseload status including participant concerns and progress, and vendor concerns. Perform other duties as assigned.• Ensure subcontractors provide adequate caregiver training.

Education

• Point Loma Nazarene University

  Bachelor's degree

  2002 — 2006

• The Chicago School of Professional Psychology at Los Angeles

  Master of Science (MS)

  2012 — 2014