Nichole Brown

About Nichole Brown

Accomplished Operations and Customer Success leader with 15+ years of experience driving multi-unit performance, franchise growth, and scalable operating models across restaurant, foodservice, and emerging technology platforms. Known for improving sales, guest satisfaction, and operational execution through KPI management, P&L ownership, and data-led coaching across complex, multi-market environments.I translate performance data into clear operating strategy, standardize processes, and build accountability at every level of the organization. My work centers on aligning franchise partners, field leadership, and store-level teams to deliver consistent results while supporting expansion into new markets. I bring a strong balance of strategic oversight and hands-on execution, ensuring operational priorities convert into measurable outcomes.My background includes leading national franchise operations, supporting new store openings, strengthening multi-state execution, and building repeatable models that scale. I have extensive experience developing leaders, improving workflows, and reinforcing brand standards while maintaining flexibility in fast-growth and evolving business environments

Experience

1. Manager, Franchise Performance (Us Central Atlantic Regions)

   Tim Hortons

   May 2022 — Present

   I lead franchise performance across multi-market locations by supporting new launches, standardizing workflows, and improving operational execution. I drive KPI performance through P&L analysis, margin optimization, and data-led decision-making using Tableau and Excel. I guide franchisees through openings, training, and post-launch performance while aligning operations, marketing, and finance to deliver consistent results and long-term growth.

Education

• Franklin University

  Bachelor of Science (B.S.), Business Forensics

  2009 — 2012