Nicholas Zink
Technical Support Engineer @LiveReach AI
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WORK HISTORY
Technical Support Engineer @LiveReach AI
Sunnyvale, CA, US
Provide technical support to customers via phone, email, chat, and remote tools, addressing inquiries and issues related to the deployment, configuration, and use of AI-powered security solutions.• Diagnose and resolve technical issues, including AI model behavior, integration challenges, and hardware compatibility, utilizing diagnostic tools and logs.• Assist customers with initial setup, ensuring proper configuration of the LiveReach AI platform and security hardware.• Create and maintain technical documentation.
EDUCATION
Arizona State University
Bachelor of Science – BS, Magna Cum Laude, Information Technology, Focus in Networking
Arizona Western College
Associate of Arts - AA
ABOUT NICHOLAS ZINK
I am a graduate of Arizona State University with a Bachelor of Science in Information…
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