Nick Rustad

About Nick Rustad

As the CEO of CoreTactic™ and 1stContact.ai™, I bring over two decades of leadership…

Experience

1. CEO, Founder

   1stcontact.Ai The All-In-One Ai Crm

   Jan 2025 — Present · Minnetonka, MN, US

   1stContact.ai™ is a CRM platform designed specifically for small businesses and entrepreneurs. Unlike traditional CRMs that bolt on AI as an afterthought, we built artificial intelligence into every feature from the ground up, creating a system that learns and adapts to your business needs. Our platform serves as a complete sales and marketing command center, handling everything from lead capture and automated nurturing to payment collection and analytics in one unified system. Strategic Leadership & VisionSpearhead the development and execution of company-wide strategic initiatives for AI-native CRM solutionsDefine product roadmap and technology vision for artificial intelligence integration in customer relationship managementLead organizational growth from startup phase through scale Product Development & InnovationOversee end-to-end product development lifecycle for AI-powered CRM platform serving small businesses and entrepreneursCollaborate with engineering teams to enhance platform capabilities and user experience optimizationDrive continuous innovation in automated customer engagement, lead nurturing, and conversion technologies Business Development & GrowthEstablish strategic partnerships and integrations to expand platform capabilities and market reachDevelop and execute go-to-market strategies targeting small business and entrepreneurial markets Operational ExcellenceImplement data-driven decision-making processes and performance metrics across all business unitsEnsure regulatory compliance and industry best practices for data security and customer privacy Provide the best IT support for the 1stContact.ai platform Market LeadershipRepresent company vision at industry conferences, thought leadership forums, and meetingsCultivate customer relationships and gather market intelligence to inform product developmentDrive brand positioning and market differentiation in the competitive CRM space

Education

• The College of St. Scholastica

  Bachelor of Arts (B.A.)

• University of Minnesota - Carlson School of Management

  Master of Business Administration (MBA)

Skills

• IT Management
• Process Improvement
• Itil
• System Administration
• Project Management
• Leadership
• Enterprise Software
• Change Management
• Troubleshooting
• Information Technology
• Windows Server
• Infrastructure
• Active Directory
• Business Process
• Disaster Recovery
• Software Documentation
• Project Planning
• System Deployment
• Virtualization
• Server Administration
• Microsoft Technologies
• Consulting
• Servers
• Strategic Planning
• Security
• Vendor Management
• Executive Management
• Project Coordination
• Root Cause Analysis
• Vmware Esx
• Training
• Integration
• IT Service Management
• Architecture
• Lean Six Sigma
• Technical Support
• Program Management
• IT Infrastructure Management
• Customer Service Management
• Customer Service