Nicholas Nitka

About Nicholas Nitka

I bring ideas to life. This starts with identifying unmet needs of stakeholders by looking around corners and from new angles. Along the way, journey mapping experiences while capturing the voice of the customer at moments of truth.I am an innovative project manager, experienced in ideation practices, obtaining customer voice and project management frameworks. My passion is navigating ambiguous scenarios to build structure and transform processes. With over 20 years in B2B and B2C commerce experience, I have seen first-hand the impact a successful action or offering has on the customer experience while also driving growth and retention.I am eager to learn new perspectives and enjoy meeting new people. Pairing my extensive customer experience background with certified project management skills I offer a portfolio to help drive your business. Please reach out to me if you want to talk about approaches to successful product launches, innovation techniques or capturing Voice of Customer.HIGHLIGHTS• Lead research and insights for a segment of the business accounting for over $150 billion in annual revenue, driving accountability with comprehensive action plans to senior leaders. • Built, piloted and scaled both Pet Health Insurance and Home Warranty countrywide to expand agent offerings, resulting in over $1M in gross premium.• Managed segmentation program of over stakeholders where data modeling drove distinctive behavior-based business recommendations, led organization to patent the method and systems.SKILLSCustomer Experience | Project Management | Critical Thinking | Problem Solving | Design Thinking | Innovation | Adaptability | Product Development | Networker | Strategic Partnerships | Digital Marketing | Segmentation | Agile | Leadership | PMBOK | Project Planning | Data Analytics | Collaborator

Experience

1. Senior Research Manager

   Microsoft

   Oct 2020 — Present · Seattle, WA, US

   Champion for high-impact B2B partners, influencing over $150B of revenue by delivering strategic insights and actionable guidance. Analysis of partner and customer experiences to deliver impactful insights across complex, diverse and global business segments.ACCOMPLISHMENTS:• Enhancing partner experiences by translating and integrating voice-of-partner signals into actionable insights for core partner initiatives, driving thought leadership through steering committees leading to transformative business changes and improved partner experiences. • Conducting competitive intelligence to uncover key data insights by analyzing partner preferences, critical moments of truth and differentiators across core business segments, identifying gaps and emerging trends. • Implementation of a new AI cloud partner program required the interpretation of adoption trends for the new offerings and addressing unique business segment needs through a blend of quantitative and qualitative methodologies.• Cultivate strong relationships with key stakeholders to develop and execute strategic engagements, enabling the discovery and measurement impact of business changes on growth and retention.• Developed and delivered a listening system comprised of participants, enabling a rapid and cost-effective approach to capture voice-of-partners, with projected annual savings of $200k.• Mentorship and collaboration with colleagues to inspire growth, foster professional development and enhance team effectiveness.

Education

• University of Wisconsin-La Crosse

  Bachelor of Science