Nicholas Kimani

Experience

1. Desktop Support Technician

   K&L Gates

   Nov 2017 — Present · New York, NY, US

   Troubleshooting, support and provide general assistance to senior technical staff. Maintain inventory of firm technical equipment and supplies. Rely on instructions and pre-established guidelines to perform the functions of the job. PC desktop and Laptop hardware, A/V Hardware/ Software technologies, Video Conferencing Duo Mobile, Mobil Device Management, Cisco Any connect Install, Replaced and remove hardware/ equipment as directed Provide A/V support with Conference room requests were technology setups and assistance are needed. Setup and maintain firm-supported mobile devices and laptops. Assist with the relocation of users as directed Track incidents and problems from open to resolution and when necessary. Program, manage and troubleshoot Cisco VoIP Phones, Cisco Unity Uses Services Now ticketing system, Active Directory, Cisco Call Managers, Cisco WebEx, Cisco Jabber

Education

• Hunter College

  B.A, Anthropology

  2002 — 2004