Nicholas Hall

About Nicholas Hall

I turn complex product roadmaps into field-ready realities, specializing in the moments that matter most: enterprise pricing transformations, big ticket launches, cross-functional change management at scale.A Senior Program Manager who lives at the intersection of Product, Marketing, Sales, Customer Excellence, and Enablement, I\'ve driven the readiness infrastructures that makes organizational change stick. At Smartsheet, I led the readiness program for a company-wide pricing & packaging transformation. I coordinated across Sales, Systems, Enablement, and Customer Excellence to achieve over 98% field readiness while managing executive risk reporting and post-launch monitoring across thousands of accounts.My approach is to build programs and processes that make complex organizational change work at the human level. I design scalable frameworks, own cross-functional escalation paths, and ensure that every stakeholder knows exactly what\'s changing, when, and why. No matter what, I operate with precision and composure through organizational ambiguity.What I bring to the table- End-to-end GTM readiness program design and execution- Enterprise pricing & packaging transformation leadership- Executive stakeholder management and risk reporting- Cross-functional alignment across Product, Marketing, Sales, CS, Support, PS, and Enablement- Scalable playbook development and AI-augmented operationsLet\'s connect if you\'re building out a GTM, readiness, or program management function and need someone who can lead complex, high-visibility transformations.

Experience

1. Senior Product Readiness Manager

   Smartsheet

   Jul 2025 — Present

   Readiness bridges the gap between Product innovation and Go-To-Market execution. I specialize in orchestrating complex, cross-functional product launches by aligning Product Marketing, Sales, Customer Excellence, and RevOps into a unified GTM engine. I transform high-level product roadmaps into actionable field readiness strategies that drive adoption and minimize friction.Core impact- I own the end-to-end readiness lifecycle, from Level of Impact assessments to post-launch reinforcement. I build playbooks and checklists that ensure 100% stakeholder alignment across Customer Excellence, Systems, and Instructional Design- I have led the multi-year product readiness effort for a transformative shift in pricing and packaging, managing everything from executive-level risk reporting to white-glove strategies for top accounts- I\'ve scaled organizational efficiency by overhauling launch strategy formats and implementing a new retrospective process to drive continuous GTM improvement- I serve as the central point of escalation for execution blockers, ensuring GTM scope is clear and training reinforcement is sustained long-term.

Education

• Seattle Central College

  Associate of Arts (AA)

  2012 — 2014

• Western Washington University

  Bachelor's degree, Economics

  2014 — 2016