Nick Distefano
Guest Experience Expert- Phone Attendant Front Desk Agent @Sheraton Hotels & Resorts
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WORK HISTORY
Guest Experience Expert- Phone Attendant Front Desk Agent @Sheraton Hotels & Resorts
Kansas City, MO, US
I was hired for the Phone Attendant position but am cross training, doing the Front Desk agent role as well on occasion. The descriptions below apply for both roles.Answering 20-30 calls daily in a call center for Sheraton and Westin guests regarding hotel needs and accommodations, greeting and engaging with guests regarding their stay among any other questions or concerns, checking in and checking out guests to their rooms, assisting them with payments, and modifying their stay and other hotel information using Lightspeed software, submitting cases regarding general hotel or guests concerns in an Empower platform, displaying perseverance by getting to the bottom of a hotel or guest related issue
EDUCATION
University of Central Missouri
Bachelor of Science, Digital Media Production
University of Central Missouri
Master of Arts, Communication
ABOUT NICK DISTEFANO
In my life, things have changed a bit in terms of career paths. I have received a…
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