Nicholas Barnett

Managing Director Partner - Accenture Strategy @Accenture

Growth, Pricing and Corporate Strategist specialising in growth, pricing and customer strategy. Experienced in helping clients develop and execute their customer strategy. Working across a range of technologies (Salesforce.com, Microsoft Dynamics) and industries (Electronics and High-Tech, Consumer Goods, Telco & Travel) helping to define and deliver their vision. I lead Accenture\'s customer service strategy work in Europe, helping clients to define and execute on the future of customer service (both B2B and B2C). This work typically includes assessments, diagnostics and digital care strategies. I also lead Accenture\'s innovation team exploring the role of artificial intelligence in the contact centre and customer intents. I have also done extensive work in the digital marketing space including technology transformation (Salesforce, Adobe, etc.) and broader proposition development and conjoint analysis. I also have experience leading pricing strategy engagements as part of direct and indirect sales channel transformations. Alongside my core work at Accenture I am also a key part of our inclusion & diversity efforts, both within the company & externally. I have previously run & am now an SME for the Accenture UK/I LGBT Network, managing our employee network & influencing Accenture\'s LGBT policy in the UK & globally. Through my role I have taken Accenture from 15th in the prestigious Stonewall Workplace Equality Index to 1st. Externally, I manage Accenture’s relationship with the BFI Flare; mentor FTSE 100 clients on their LGBT strategy & activities; & also present at a number of international conferences sharing our transformational journey & my experience.