Nicholas Hoff

Technical Lead @RMS COMPUTER CORP

Kent, WA, US

Spearhead data and workflow analysis to identify areas for process improvements across business units. Collaborate with management to streamline workflows, boost interdepartmental collaboration, and enhance employee efficiency. Create process flow charts and documentation to bolster our internal knowledge base, improve employee resources, and enhance new-hire training. Partner with Boeing and Dell Managed Services to coordinate project deliverables. Utilize data analysis, reporting tools to track project milestones and ensure timely delivery. Overhauled inventory management processes by performing data analysis on asset flow trends, improved forecasting accuracy, accounting precision, and chain of custody documentation for a multimillion-dollar IT equipment pipeline. Reduced spending through data-driven repair process enhancements. Ensure Boeing service level agreement compliance by conducting audits of various IT processes, statistic reports, inventory reports, shipping reports, asset lease contract status, and data destruction logs. Perform data analysis using Microsoft Excel and Boeing databases to produce actionable reports on auditing statistics, data destruction and inventory tracking, asset status statistics, repair forecasting, and lease return contract adherence. Ensure compliance with contract and service level agreement schedules between Dell Managed Services and Boeing. Analyze data destruction logs and ensure 100% compliance with data security policies. Enhanced quality control standards for the repair process of leased and redeploy assets, resulting in significant cost savings for Boeing. Reduced redeploy asset rejection by overseeing and enforcing high standards for break fix quality. Oversee IT break-fix team to direct repair prioritization based on data driven forecasting and reporting statistics. Ensure proper inventory balancing to meet demands and drive down replacement costs.

San Francisco State University

Bachelor of Arts (B.A.), Business/Corporate Communications

Merritt College Cybersecurity Program

Associate of Science - AS Infrastructure Security, Computer and Information Systems Security/Information Assurance

CodePath

Intermediate Cybersecurity, Cybersecurity