Nicholas Hoff

About Nicholas Hoff

Technical Account Manager in Seattle Washington overseeing IT for 30+ clients. Building…

Experience

1. Technical Lead

   RMS COMPUTER CORP

   Mar 2024 — Present · Kent, WA, US

   Spearhead data and workflow analysis to identify areas for process improvements across business units. Collaborate with management to streamline workflows, boost interdepartmental collaboration, and enhance employee efficiency. Create process flow charts and documentation to bolster our internal knowledge base, improve employee resources, and enhance new-hire training. Partner with Boeing and Dell Managed Services to coordinate project deliverables. Utilize data analysis, reporting tools to track project milestones and ensure timely delivery. Overhauled inventory management processes by performing data analysis on asset flow trends, improved forecasting accuracy, accounting precision, and chain of custody documentation for a multimillion-dollar IT equipment pipeline. Reduced spending through data-driven repair process enhancements. Ensure Boeing service level agreement compliance by conducting audits of various IT processes, statistic reports, inventory reports, shipping reports, asset lease contract status, and data destruction logs. Perform data analysis using Microsoft Excel and Boeing databases to produce actionable reports on auditing statistics, data destruction and inventory tracking, asset status statistics, repair forecasting, and lease return contract adherence. Ensure compliance with contract and service level agreement schedules between Dell Managed Services and Boeing. Analyze data destruction logs and ensure 100% compliance with data security policies. Enhanced quality control standards for the repair process of leased and redeploy assets, resulting in significant cost savings for Boeing. Reduced redeploy asset rejection by overseeing and enforcing high standards for break fix quality. Oversee IT break-fix team to direct repair prioritization based on data driven forecasting and reporting statistics. Ensure proper inventory balancing to meet demands and drive down replacement costs.

Education

• San Francisco State University

  Bachelor of Arts (B.A.), Business/Corporate Communications

  2005 — 2011

• Merritt College Cybersecurity Program

  Associate of Science - AS Infrastructure Security, Computer and Information Systems Security/Information Assurance

• CodePath

  Intermediate Cybersecurity, Cybersecurity

Skills

• Technical Recruiting
• Recruiting
• Sales
• Customer Service
• Customer Satisfaction
• Team Leadership
• Team Building
• Management
• Zendesk
• Salesforce.com
• Microsoft Office
• Customer Retention
• Inventory Management
• Event Management
• Corporate Communications
• Employee Training
• Public Speaking
• Team Management
• Data Entry
• Phone Etiquette
• Indesign
• Professional Phone Skills
• Outlook
• Outstanding Interpersonal Communication Skills
• Time Management
• Community Outreach
• Telephone Skills
• Marketing
• Leadership
• Social Networking
• Social Media