Nicholas Hartman

About Nicholas Hartman

I’m a Renewals and Partner Success Leader with more than a decade of experience in SaaS customer success, account management, and channel partnerships. My career blends hands-on execution with strategic leadership, positioning me to take on a Manager role in Renewals or Alliance Management.What I bring to the table: •Renewals Leadership: Secured $4.5M+ in past-due renewals at CrowdStrike, exceeded 140% quota at N-Able, and consistently protected ARR through proactive renewal strategies. •Alliance Management: Trusted partner to MSPs, GSIs, VARs, and enterprise clients; skilled in developing success frameworks, negotiating partner terms, and driving mutual business growth. •Process Optimization: Reduced onboarding-related support cases by 30% at DNSFilter, created best practices for contract lifecycle management, and trained sales teams on renewals/quoting processes. •Team Enablement: Developed training guides, onboarded new hires, and mentored peers on partner success and renewals best practices.I’m passionate about building scalable renewals programs and strengthening strategic alliances that maximize customer lifetime value.

Experience

1. Mssp Renewals Manager, Ams

   CrowdStrike

   Aug 2025 — Present

   Responsible for managing the renewal pipeline, exceeding $100M for Managed Security Service Providers (MSSPs) across the AMER region. • Serve as the primary point of contact for MSSPs and distributors, guiding partners through renewals and ensuring contract continuity.• Lead program management initiatives to streamline MSSP renewal operations, including process improvements, automation efforts, and cross-functional alignment.• Oversee and coordinate migrations to new MSSP aggregator platforms, developing playbooks and timelines to ensure smooth partner transitions.• Track, analyze, and report on renewal performance metrics to drive accountability and executive visibility across the MSSP program.• Collaborate with sales, operations, and channel teams to improve partner experience while safeguarding recurring revenue streams.

Education

• Western New England University

  Bachelor of Business Administration (B.B.A.), Marketing Communications & Advertising

• The University of Arizona Global Campus

  Master of Business Administration - MBA, Project Management