Nicholas Fallaro

About Nicholas Fallaro

I’m a Centralized Support Representative at Progressive with a strong focus on administrative and operational support within the claims resolution process. In my role, I collaborate with adverse carriers, lien holders, field claims teams, vendors, and attorneys by managing inbound and outbound communications, processing electronic and physical documentation, and ensuring claim materials are accurately reviewed, routed, and filed. I handle Electronic File Folder action items, submit requests for police reports and carrier information, and help keep claim workflows moving efficiently through attention to detail, organization, and clear communication. I thrive in fast‑paced environments where accuracy, consistency, and teamwork are essential to delivering a smooth claims experience.

Experience

1. Centralized Support Representative

   Progressive Insurance

   Jun 2025 — Present · Mayfield, OH, US

   Manage inbound/outbound communications with carriers, vendors, and legal contacts- Process and manage incoming and outgoing mail (physical and digital), including scanning, filing, photocopying, and reviewing documents to ensure accurate routing to the appropriate claims- Maintain Electronic File Folder and completed EFF action Items- Support claims resolution by gathering reports and coordinating information- Process incoming draft payments from attorneys and legal representatives, including reviewing, verifying, and scanning documentation for accuracy and recordkeeping

Education

• Kent State University

  Associate of Science - AS

• Kent State University

  Bachelor of Business Administration - BBA, Marketing