Nicholas Wilson

About Nicholas Wilson

Experienced Leader with a strong work ethic and ability to build productive, synergistic relationships. Large scale Program & Project Management Leadership experience. Strategy and results driven. Adept at communicating effectively with customers, vendors, staff, and all levels of leadership. Motivates others to perform to their maximum potential through inspection, feedback, reporting and analytics. Exceptional organizational, time management and strategic planning skills. Able to execute on multiple priorities simultaneously with leading results.Nicholas is currently an Associate Director of Program/Project Management for Verizon, a Fortune 20 technology & telecommunications company. Nicholas leads a team of Senior Managers responsible for orchestrating successful launches of high-priority initiatives, playing a critical role in delivering on business priorities. In this role, Nicholas works cross-functionally with business leaders applying project management methodologies, identifying business impacts, project scope, strategy, tracking, measurement and execution. He assesses all functional execution, directing strategy, action planning, implementation and execution, and conducts frequent assessments of his team’s project progression through scheduling and milestones.Prior to assuming his current role, Nicholas managed nation-wide programs and projects focused on employee retention and development through training and rotational opportunities. Nicholas worked with and developed leaders ensuring we had the bench strength to deliver on the future of our work. He drove results in key performance measurements through others by influencing strategies and actions. Nicholas also managed/drove center-wide cost controls, profitability, efficiency, shrink, scheduling, and absenteeism metrics, as well as running incentive programs. He has served as a Supervisor in both Wireless Customer Service and Technical Support departments, with responsibility for coaching and developing frontline employees while driving key performance metrics.Progressing quickly through roles of increasing responsibility, Nicholas fosters forward-thinking professionals to explore innovative solutions and drive company priorities. He earns the respect of his stakeholders through transparency, trust, sharing best practices, availability, accountability and integrity.Nicholas earned his Bachelors of Science with concentrations in both Marketing and Management in 2006 from the University of Maine.

Experience

1. Associate Director - Strategic Program Planning & Development

   Verizon

   May 2023 — Present · Nashville, TN, US

   Virtual leadership of program and project managers. Fostering partnerships with individuals, leaders, and teams in a highly matrixed organization. Oversee the orchestration of activities of multiple functional disciplines to deliver products and services to the customer on time and at budget.Synthesize large complex business and technical requirements into manageable pieces, oversee internal and external stakeholder meetings, review comprehensive implementation and project schedules, and support the team in meeting aggressive deadlines. Receive broad guidance and be accountable for project or program results. Exercise considerable judgment in ensuring work is accomplished without considerable direction- Leading a team of project managers to plan and execute high visibility, complex launches - maximizing their skills & time via effective workload management & development activities- Represent the interests of customers and employees- Ensuring executive alignment on the strategy, scope, design, customer/employee journeys, and channel readiness activities- Forging cross-functional partnerships to get work done and solving any challenges that arise- Promoting and participating in continuous improvement of processes/tools to deliver more value- Monitoring project progress, anticipating and reducing risk- Owning the creation of compelling and well-supported executive presentations to communicate strategy, scope, design, risks/mitigations, trade-offs, readiness plans, and status updates at senior leadership meetings and governance reviews- Presenting to COO and SVP level audience on progress and plans- Interview, hire, and train new project managers.

Education

• University of Maine

  BS, Marketing & Management

Skills

• Process Improvement
• Management
• Team Building
• Tableau
• Computer Proficiency
• Microsoft Excel
• Lte
• Wireless
• Call Centers
• Business Planning
• Team Leadership
• Net Promoter Score
• Microsoft Powerpoint
• Organization
• Troubleshooting
• Cellular Communications
• Cold Calling
• Business Process Improvement
• Performance Management
• Employee Training
• 4g
• Wireless Technologies
• Mobile Technology
• Statistical Data Analysis
• Leadership
• Account Management
• Employee Management
• Strategy
• Telecommunications
• Analysis
• Mobile Devices
• Customer Satisfaction
• Training
• Microsoft Project
• Wireless Broadband
• People Management
• Strategic Planning
• Customer Experience
• Negotiation
• Customer Retention