Nick Hartman

Experience

1. Business Development, Partnerships, Delivery (Daas) and New Verticals

   7-Eleven

   Nov 2023 — Present · Irving, TX, US

   Scaled 7NOW Marketplace; led onboarding and managed a 12-person hybrid team.• Developed SOPs, dashboards, and training tools; improved onboarding speed 3x by optimizing internal processes and third-party platforms (OLO, Otter, Checkmate, Stripe).• Collaborated with payments and back-office teams to streamline processes and build merchant setup processes• Launched multiple virtual restaurant brands, overseeing all business aspects including partnership agreements/redlines, distribution, equipment procurement, training, SOP integration, packaging, operational flow, menu management, item creation, and setup.• Served as onboarding SME and product marketer, refining integration pathways and merchant messaging.• Provided actionable insights through analysis of qualitative and quantitative merchant data.• Managed and negotiated merchant/vendor contracts/partnerships and SLAs, ensuring compliance, data privacy, and service-level performance.• Built executive dashboards, created escalation protocols, and automated workflows for onboarding and post-launch support using tools like HubSpot and Stripe.• Recognized with Product Team’s G.O.A.T Award for leadership and innovation across delivery, product, and service expansion initiatives

Education

• Oklahoma State University

  Bachelor of Science (BS)

  2012 — 2012

• Oklahoma State University

  Bachelor of Science (BS)

  2005 — 2009

• University of Oklahoma

  Master of Business Administration - MBA

  2012

Skills

• Customer Service
• Productivity Improvement
• Marketing
• Microsoft Excel
• Scheduling
• Merchandising
• Microsoft Office
• Event Planning
• Store Management
• Loss Prevention
• Powerpoint
• Adobe Creative Suite
• New Business Development
• Social Networking
• B2b Marketing
• Inventory Control
• Management
• Adobe Muse
• Social Media
• Stores
• Process Scheduler
• Search Engine Optimization (SEO)
• Budgets
• Public Relations
• Marketing Strategy
• Cost Accounting
• Event Management
• Retail Management
• Business to Business Marketing
• Qualtrics
• Advertising
• Business Analysis
• Training
• Leadership
• Marketing Research
• Marketing Communications
• Google Analytics
• Sales
• Visual Merchandising
• Social Media Marketing