Nicholas Ziffra
| Account Management | Technical Support | Customer Success | Hospitality Business Management | SaaS | B2B Sales |
- Role
- Coe Specialist Ii at Uber
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Nicholas Ziffra
I have several years of experience in Account Management, Sales, and the Hospitality…
Experience
Coe Specialist Ii
Feb 2025 — Present · Chicago, IL, US
Case manage and resolve complex customer support issues• Provide thorough, detailed customer support using various support platforms including email, chat, and phone• Track escalated issue trends, identify root causes, report on insights, and propose process improvements to remove roadblocks and make Uber’s community support more effective and efficient• Build strong relationships and work in partnership with internal stakeholders including program, content, and technology teams• Make recommendations for new or improved content, both customer-facing and internal support facing• File bug reports for issues that need engineering fixes• Save at-risk customer relationships by providing the highest level of customer service
Education
Roosevelt University
Bachelor of Business Administration - BBA, Hospitality Administration/Management
2018
Michigan State University
Hospitality Administration/Management
2012 — 2014
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