Nicholas W.

About Nicholas W.

I’ve always believed that meaningful work isn’t just about hitting targets — it’s about making things better for the people around us.Over the past 15 years, I’ve built my career in customer-facing operations, with the last 8 years focused on Project Management and Service Delivery. I enjoy solving complex problems, finding practical opportunities for improvement, and helping teams deliver work they can be proud of — on time and within budget. My background in Lean Six Sigma and business operations helps me see connections others might miss and drive outcomes that last.At the end of the day, I’m motivated by building trust, delivering results, and contributing to something bigger than myself.

Experience

1. Enterprise Customer Success Manager

   WorkBoard

   Jan 2022 — Present

   WorkBoard is a fast-growing organization helping enterprises accelerate and execute their strategic priorities.In my role, I’m responsible for the success of a portfolio of enterprise customers — driving adoption, value realization, growth, and long-term retention. I act as a strategic advisor, building trusted relationships by ensuring our solutions deliver measurable impact. This role combines customer success, management consulting, and professional services expertise with deep business acumen to help organizations align, execute, and achieve their strategic goals.

Education

• Sycamore High School

  Diploma. Studied the General S.T.E.M, curriculum

  2004 — 2008

• University of Cincinnati

  Bachelors of Arts Degree, Anthropology

  2008 — 2012