Nicholas Wenderski

Cloud Representative, Mrc @Amazon Web Services (AWS)

Seattle, WA, US

Respond to customers’ inquiries in a timely manner to accelerate their cloud journey Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration. Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases. Through nurture efforts, create higher value leads resulting in higher conversion rates.Apart of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.