Nicholas Stephen
Scientific Support|Biochemist |Point-of-Care|
- Role
- Product Implementation Specialist at Abbott
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Nicholas Stephen
Currently working as Product Implementation Specialist with Abbott Point of Care…
Experience
Product Implementation Specialist
Apr 2021 — Present · Kochi, IN
Customer complaint handling for Point of Care Blood Gas, Cardiac, Coagulation and Chemistry Assays · Manage and resolve customer complaints and inquiries in timely manner· Be available 24/7 on call to address any customer complaints· Ensure the complaints/inquiries are documented and tracked through the quality management system supporting all the stake holders· Maintains current and in depth knowledge for all the product offering and new market trends· Maintain the returned goods authorization process, logs and notification process· Responsible for managing the metric for customer complaints and interfacing with other departments to ensure the targets are achieved Installation and Training· Conduct technical and product training to internal and external stake holders· Create new modules for online training portal and offline training programs· Assist customers in installation and validation by creating training modules and documents Presales activities· Responsible for demonstration of the product and technical presentation to prospective customer· Work with the team to create technical content to promote the product· Assists in development of technical document and marketing collateralsKey Challenges:· Manages priorities, assists/supports team and manager as required. · Works independently, while remaining sensitive to the needs of internal and external clients. · Interacts with multiple departments within the organization· Following up on investigations and determining root causes for product issues and customer complaints· Strong problem identification and objection resolution skills required to maintain customer satisfaction.
Education
University of Kerala
Master of Science (MSc), Biochemistry
2012 — 2014
University of Kerala
Bachelor of Science (BSc), Biochemistry
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.