Nicholas Smith

20+ yrs in customer service, from associate to manager, I’ve been in the trenches and seen it all. Now, I’m focused on showing how Genesys can be your teams top partner in providing exceptional customer service.

Role
Senior Business Development Representative at Genesys
Location
Indianapolis, IN, US
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Nicholas Smith

I have over 20+ years in customer service in the following industries: Retail, Food & Beverage, Facility Services, Human Resource Services, and Manufacturing. Over the years I have gained many skills in the following areas: Sales, Management, Customer Service, Order Management, Operations, Strategic Planning, Inventory Management, Merchandising, Payroll, Recruiting, Interviewing, Auditing, Covid Cleaning, Salesforce CRM, Microsoft Office & Outlook, Sales Navigator, Drift, Terminus, Hub Spot and Collection of Accounts. I am currently a homeowner in Indianapolis, IN. I have a black lab name Cody and two cats Pip and Simba. I am an outdoor enthusiast who thrives to be outside to hike, fish, camp. mushroom hunt and explore new areas.

Experience

  1. Senior Business Development Representative

    Genesys

    Dec 2025 — Present · IN, US

Education

  • Indiana University Indianapolis

    Bachelor's degree, Criminal Justice and Corrections

    2004 — 2010

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Nicholas Smith — Senior Business Development Representative at Genesys in Indianapolis, IN, US | Unifers