Nicholas Smith
Account Manager at Allport Cargo Services USA, Inc.
- Role
- Account Manager at Allport Cargo Services USA, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nicholas Smith
Experienced member of the Supply Chain industry. Skilled in Asset/Account Management…
Experience
Account Manager
Allport Cargo Services USA, Inc.
Jul 2023 — Present · Charlotte, NC, US
Acted as a Direct Manager for Account Support Staff• Managed multi-member team supporting day to day supply chain operations related to a major fortune 500 company responsible for importing ocean containers yearly• Acted as the subject matter expert related to the account\'s SOP and daily operating procedures as well as provided guidance to various origin booking teams, vessel operators, and customs brokers• Developed account specific reporting relating to Booking performance, KPI review, End to end transit time, MQC utilization rate, On the water performance and impacted shipments, Priority PO Management, carrier milestone completeness, etc.• Lead monthly KPI reviews illustrating overall account health, current industry trends, and specific areas of attention• Lead quarterly business reviews highlighting volume, task completion and timeliness, industry trends, overall network health and opportunities for improvement, carrier performance, and reporting quality• Preformed trainings related to the Infor Nexus platform• Provide periodic insights on newly implements Infor Nexus features and upgrades
Education
University of North Carolina Wilmington
Bachelor’s Degree, Criminology
2013 — 2016
West Virginia University
Criminal Justice
2012 — 2013
Skills
- Program Management
- Problem Solving
- Research
- Social Media Marketing
- Recruting
- Customer Service
- Event Management
- Program Development
- Management
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