Nicholas Simko
- Role
- Senior Customer Success Manager at Infor
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Nicholas Simko
I am a Senior Customer Success Manager at Infor, and a PMP. The project management…
Experience
Senior Customer Success Manager
Oct 2021 — Present
As a Senior Customer Success Manager at Infor, I support a book of business with a total contract value of $10M, across 14 Enterprise Accounts. I contribute to the customer partnership throughout multiple phases of the customer journey, including during the sales process, deployment, and post go live. Product expertise in the Enterprise Resource Planning (ERP) space, specifically Cloudsuite Financials, Human Resource Management, Workforce Management, Analytics, Reporting and Supply Chain management in both single-tenant and multi-tenant cloud environments. In my role, I put a particular emphasis on- Adoption: Help the customer understand how to attain value from purchased products. Drove immediate, ongoing and consistent engagement which aligned directly to customer goals- Retention: Prevent customer churn to protect predictable, recurring revenue streams- Expansion: Drive growth through increased spend of current customers- Advocacy: Prompt customers to promote and speak favorably about Infor products and services to influence overall revenue growth.
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