Nicholas Schmid
Customer Operations Representative @RPM
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WORK HISTORY
Customer Operations Representative @RPM
Birmingham, MI, US
As a Customer Operations Representative at RPM Freight Systems, I serve as a critical link between some of the world’s largest and most influential companies and the supply chain solutions that keep their businesses moving. Every day, I help global brands execute time-sensitive, high-stakes freight operations, ensuring their products, commitments, and reputations stay on track.My role sits at the intersection of precision logistics and world-class customer service. I manage complex shipments, coordinate with carriers nationwide, and troubleshoot challenges in real time — all while maintaining the level of reliability and speed that Fortune-level organizations expect. Whether it’s overcoming a disruption, optimizing a route, or guaranteeing on-time delivery for a mission-critical load, I act as a trusted operational partner to the companies that help power the world’s economy.Backed by RPM’s national network, elite operations team, and performance-driven culture, I’m able to contribute directly to the success of industry-leading brands every single day. I take pride in being someone clients depend on — the person who gets it done when precision, timing, and execution matter most.
EDUCATION
Oakland University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT NICHOLAS SCHMID
I’m a performance-driven business professional with experience across operations, sales, and marketing supported by the discipline and work ethic I developed as a former NCAA Division I athlete. With a B.S. in Business and a strong foundation in communications, logistics, and customer-facing roles, I’ve built a career around being the person companies can rely on when execution matters.Currently, I serve as a Customer Operations Representative at RPM Freight Systems, where I act as a critical partner to major global brands. I coordinate high-stakes shipments, solve time-sensitive logistics challenges, and support some of the largest companies in the world by ensuring their freight moves efficiently, safely, and on schedule. In a fast-paced environment, I’m trusted to think clearly, communicate effectively, and deliver results at scale.Before RPM, I worked as a Sales & Marketing Administrator, where I gained experience developing campaigns, supporting brand strategy, managing content, and strengthening customer relationships. That background gives me a unique edge: I understand both how companies grow and how operations must perform behind the scenes to support that growth.Across every role, I bring a competitive mindset, a calm-under-pressure attitude, and a commitment to high standards — qualities shaped by years of balancing academics, athletics, and leadership.What drives me:• High-performance execution• Clear communication• Solving complex problems• Supporting customers and teammates• Growing professionally in high-impact environmentsIf you want to connect, collaborate, or discuss opportunities in logistics, operations, sales, or business development, feel free to reach out.
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