Nicholas P.

About Nicholas P.

I started my career in operational environments, and that shaped how I approach communications today. Before I ever worked in executive messaging, I learned how organizations actually function, how decisions ripple through teams, and what happens when clarity breaks down. That foundation still guides how I work.It carried me into leadership communications roles at Citi, where I built global engagement and communications programs inside complex, regulated organizations. I supported senior leaders across Global Financial Crimes, strengthened manager accountability, and drove consistency across thousands of employees worldwide. The work was high stakes, and it taught me how to communicate with precision when credibility matters.Today, I operate at the enterprise level, supporting regulatory remediation and transformation under active supervisory oversight. I partner with executive leadership on consent order programs and large-scale change, translating regulatory expectations into clear operating behaviors, aligned teams, and steady execution.Most communications leaders focus on messaging. I focus on how organizations function.I treat communication as part of the operating system. My work reinforces governance, makes expectations explicit, and closes the gap between leadership intent and employee reality. I believe in clarity over comfort. I respect the intelligence of the workforce. People do not resist change. They resist ambiguity.My approach is appropriately fearless. When something will not land, I say so directly and privately, with full awareness of the pressures leaders are navigating. Once the decision is made, I help teams deliver it with consistency and credibility.I am often brought in when the challenge is not what to say, but how to lead through complexity. I turn regulatory and operational pressure into clarity. I help leaders lead and employees understand. And I build the communication systems that strengthen trust, reinforce accountability, and keep transformation moving when the stakes are real.

Experience

1. Senior Vice President, Transformation Office Executive Communications & Regulatory Transformation

   Citi

   Dec 2023 — Present · Jacksonville, FL, US

   Partner directly with C-suite executives on OCC Consent Order remediation, leading regulatory project management and maintaining the Project Tracking System for real-time progress monitoring across Technology, Risk, Legal, and Business unitsAuthor quarterly progress reports to the Office of the Comptroller of the Currency, synthesizing enterprise transformation work into regulator-ready narratives demonstrating compliance progressDesign and facilitate monthly C-suite steering committee sessions, translating complex regulatory requirements into executive decision frameworks that enable rapid course correctionCounsel executives on strategic messaging, stakeholder positioning, and communication timing for sensitive regulatory initiatives; ghostwrite leadership talking points, presentations, and reportsServe as single point of quality control for regulatory communications across business units, ensuring consistency, accuracy, and executive voice alignment

Education

• University of North Florida

  Bachelor of Business Administration - BBA, Finance, General

  2004 — 2007

• University of Phoenix

  Master of Business Administration - MBA, Business Administration and Management, General

  2009 — 2011