Nicholas O.
IT Support Specialist @Abc Of Cloud Computing Cloud Computing Empowerment
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WORK HISTORY
IT Support Specialist @Abc Of Cloud Computing Cloud Computing Empowerment
US
Provide 1st and 2nd line support across Microsoft 365, Azure AD, and Windows Server 2019 environments.• Administration of Intune for device compliance, application deployment, and Autopilot provisioning.• Resolution of escalated Azure Infrastructure and M365 identity and access issues via Entra ID. • Maintained ITSM ticketing system, achieving 98% SLA adherence.
EDUCATION
Nnamdi Azikiwe University
Bachelor of Engineering (B.Eng.) http://t.cred.ly/l/53727702-ad19-427e-8640-bcde1be48bf7, Electrical and Electronics Engineering
Robert Gordon University
Master of Science - MS, Information Technology with Cyber Security
ABOUT NICHOLAS O.
Dynamic IT Support Engineer with expertise in Azure cloud infrastructure, Microsoft 365…
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