Nicholas Norgate

About Nicholas Norgate

Dynamic and results-driven leader with over 20 years of experience in the restaurant industry, specializing in directing food service operations and overseeing large-scale catering for multi-unit locations. As a seasoned professional, I have successfully led teams, optimized operational efficiency, and driven significant revenue growth in competitive markets. My career is built on a foundation of strong team leadership, strategic planning, and a deep commitment to delivering exceptional dining experiences.Throughout my career, I have consistently demonstrated an ability to control costs while exceeding profit objectives, all while maintaining a focus on customer satisfaction and quality standards. My expertise spans across staff development, quality control, strategic marketing, and sales generation, ensuring that every aspect of the operation aligns with the company’s vision and goals. I pride myself on being a creative problem solver who can identify and implement effective solutions to complex challenges.Adaptability is one of my core strengths, as evidenced by my ability to pivot and successfully navigate restaurant operations through the challenges of a global pandemic. I excel at developing and implementing strategies, metrics, and structures to track and achieve organizational objectives, ensuring that we not only meet but exceed expectations. My approach to leadership emphasizes collaboration, continuous learning, and fostering an inclusive environment where innovation thrives.

Experience

1. COO

   Estefan Enterprises, Inc

   Sep 2025 — Present · FL, US

   Executive leader overseeing multi-unit restaurant operations, financial performance, people development, and brand growth across all locations. Direct responsibility for P&L management, operational systems, team leadership, and long-term strategy. – Lead daily operations across 5 restaurants generating 35M annual revenue.– Built and executed operational standards, SOPs, training systems, and performance KPIs across all departments.– Improved consistency in service, food quality, and hospitality through structured audits and coaching.

Education

• Indiana University of Pennsylvania

  Bachelor's degree, Business Administration in Marketing, Management