Nicholas Miller

About Nicholas Miller

I help mid-market and PE-backed companies build vendor management programs, reduce…

Experience

1. Lead Analyst, Strategy and Business Operations

   Capital Group

   May 2022 — Present

   Lead strategic enterprise programs focused on vendor governance, third-party risk management, and operational transformation across Investment Operations organization.KEY ACHIEVEMENTS- Developed comprehensive Vendor Governance Framework managing $87M in annual contract spend across 14 business units. Established policies, standards, and procedures for vendor risk assessment, SLA monitoring, and ongoing compliance- Built SOW Management Framework from ground up, bringing transparency and strategic alignment to vendor contracting. Reduced costs by 8% through transition from Time & Materials to Managed Service agreements- Managed vendor relationships supporting 210+ third-party professionals across Core Operations, Global Results, and Investment Controls. Conducted ongoing risk assessments, drove remediation activities, and ensured vendors meet security, compliance, and operational requirements- Resolved critical vendor risk involving 70% attrition rate for offshore team. Implemented quality controls, hiring guardrails, and cross-functional coordination that transformed underperforming team into high-performing operation- Delivered $20M in annual savings through 2-year offshore transition program moving hours (100 FTEs) with zero impact to business deliverables. Managed change management, stakeholder engagement, and business readiness activities- Pioneered migration of Partner Sourcing KPIs from manual spreadsheets to automated PowerBI dashboards, enhancing visibility and accountability across all business units. Built scalable framework enabling continuous monitoring- Partnered with IT Security, Legal, Privacy, Procurement, and Business Units to integrate risk management into operational workflows and ensure regulatory compliance.

Education

• Texas A&M University

  Master of Science (MS)

  2007 — 2012

• Texas A&M University

  Bachelor of Business Administration (B.B.A.)

  2007 — 2012