Nicholas Love
Academy Event Manager at Spire Academy | Client Engagement & Experience - Game Day & Event Ops at Cleveland Cavaliers
- Role
- Client Engagement & Experience - Game Day & Event Operations at Cleveland Cavaliers
- Location
- Mentor, OH, US
- LinkedIn followers
- 500 followers
About Nicholas Love
Graduated from Cleveland State University with a Bachelors Degree in Human Services/Education. Sports Management Major. Operations Assistant at SPIRE Academy in Geneva, Ohio. Basketball Ops Assistant at SPIRE AcademyClient Engagement at Cleveland Cavaliers.
Experience
Client Engagement & Experience - Game Day & Event Operations
Oct 2022 — Present · Cleveland, OH, US
Provide positive first impressions to welcome existing, new and potential customers- Assist the Sales & Service Operations team with game day Court of Dreams programs both before and after Cleveland Cavalier home games- Assist in execution of game day Fan Experiences and Cavs United Member program during Cleveland Cavalier home games- Execute necessary preparation, including, set up, tear down, and check-in, for Cavaliers Ticket Sales events and group event programs- Engaged with customers to effectively build rapport and lasting relationships- Prepared merchandise for sales floor by pricing or tagging- Collaborate closely with the Client Engagement and Experience team to plan, organize, and execute game day operational tasks- Assist with the logistics of the Court of Dreams program, ensuring a smooth and memorable experience for the HS teams in attendance- Coordinate and execute pre-game and in-game experiences, such as cheer tunnels, halftime shows, and post-game events- Support the CE & E team with various in-season and out-of-season events, including youth sports summer camps, ticket sales prospecting events and corporate partner events- Provide exceptional customer service to clients and guests, addressing their inquiries and ensuring their needs are met- Maintain a high level of professionalism and enthusiasm while representing the company during games and events- Collaborate with other departments, such as Marketing, Ticket Sales, Corporate Partners and Operations, to ensure seamless coordination and execution of game day activities
Education
Cleveland State University
Bachelor's degree, Sport and Fitness Administration/Management
2016 — 2021
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