Nicholas Lin
ITSM Leadership | Delivering Technology Solutions & Cross-Functional Collaboration | ITIL4, CSM, CSPO
- Role
- Enterprise Application Program Manager at Hotwire Communications Ltd
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nicholas Lin
I\'m an experienced IT leader with 7+ years of experience ranging from enterprise application management, team leadership, and IT service optimization. As Enterprise Application Manager at Hotwire Communications, I oversee platforms like ServiceNow and Dynamics 365, drive process improvements, and align application strategy with business goals. I\'m skilled in ITSM, Jira workflow design, vendor management, and knowledge base development, with a track record of enhancing performance, reducing costs, and delivering scalable solutions. I value collaboration, clear communication, and continuous improvement, and I’m always open to connecting with others in the tech space.
Experience
Enterprise Application Program Manager
Mar 2025 — Present · Charlotte, NC, US
Education
University of Missouri-Saint Louis
Bachelor’s Degree
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