Nicholas Kernohan
Principal Technical Support Engineer @Lacework
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WORK HISTORY
Principal Technical Support Engineer @Lacework
Belfast, GB
Promoted to first Principal Technical support engineer in the company- Provided technical leadership to Global support and engineering team- Main point of escalation within the Global support team- Responsible for writing the full new engineer onboarding content, responsible for onboarding 20+ new engineers- Responsible for writing the technical hiring process for the Tech support roles- Expert in the End to End Lacework platform- Worked Cross functionally across Product/Engineering orgs to help ensure the Customer experience is world class - Strong Knowledge of Cloud security practices - Strong Knowledge of Host and container vulnerability practices - Strong Knowledge of Code Security practices- Expertise tech knowledge of Linux, Windows, Container tech, CI/CD, git, AWS, Azure, GCP, Kubernetes, Cloudformation, terraform, Cloud Audit logging, IAM, Rest APIs, Vulnerability, Snowflake(Lacework was acquired by Fortinet in August 2024.)
EDUCATION
Ulster University
Bachelor of Science (BSc), Computing Science (Network Technologies)
SKILLS
ABOUT NICHOLAS KERNOHAN
As the Principal Technical Support Engineer at Lacework, I helped build out the Worldwide support team in Lacework from the ground up as one of the first tech support engineers. I am very proficient in all three main cloud providers. Working in technical support has positioned me at the forefront of cloud security solutions. Contributing significantly to Lacework\'s customers success and outcomes.I embraced the responsibility of being the escalation point for technical challenges, partnering with cross-functional teams, and facilitating the integration of new products. My commitment to customer success is demonstrated by actively participating in engineering feedback and collaboration and customer sessions, transferring crucial product knowledge throughout the organization, and fostering strong partnerships with our customer base.As well as cloud, I am proficient in all things Linux, networking and containerisation technologies (Kubernetes and Docker) to name a few.
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