Nicholas Kener
Technical Support Manager @ Everpure(formerly Pure Storage, Inc.) | Championing Client-Centric Solutions & Team Excellence
- Role
- Technical Support Manager 11 2022 to Current at Pure Storage
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Nicholas Kener
Dynamic and resourceful Technical Support Manager boasting a multifaceted background in spearheading high-impact initiatives to optimize operational workflows and elevate service delivery standards in the technical sector. Exhibits a rich blend of expertise in advanced diagnostic troubleshooting, quality assurance, and risk mitigation, underpinned by a strong understanding of innovative storage solutions and technology products. Track record of orchestrating seamless team collaborations, driving strategic projects, and cultivating enduring stakeholder relationships to propel organizational success and customer satisfaction. It brings forth a blend of analytical acuity, leadership finesse, and strategic insight, augmented by a commitment to continuous improvement and value-driven service.Contact info: n•••••@gmail.com
Experience
Technical Support Manager 11 2022 to Current
Nov 2022 — Present · Pure Storage - Lehi, UT, US
Steer and synchronize efforts of diverse individuals across multiple teams, ensuring seamless collaboration and coherent workflow throughout the organization; employ extensive expertise in advanced storage solutions to resolve complex issues and enhance service delivery.• Pioneer innovative scheduling systems and refine workflow processes, leading to significant improvements in team productivity, efficiency, and key performance metrics.• Conduct regular check-ins and foster a supportive and accountable work culture, focusing on professional development, knowledge sharing, and continuous learning to elevate team competency and performance.• Direct and implement projects to elevate operational efficiency and minimize unproductive time, leveraging extensive experience and insights gained from progressive roles in technical services and support management.• Nurture pivotal relationships with both internal and external stakeholders, ensuring the technical support division\'s efforts align with broader business goals and client satisfaction metrics.
Education
Salt Lake Community College
Associate of Science - AS, General Studies
2015 — 2017
Utah State University
Bachelor of Science - BS, Biology, General
2017 — 2020
Salt Lake Community College
Associate of Science - AS, Criminal Justice and Corrections
2015 — 2017
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