Nicholas Jennings
Co-Founder @ Empathiq | Agent Advocate & Training Leader | Scaling Agent Success Through Training, Compliance, and CX
- Role
- Founder at Empathiq
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Nicholas Jennings
Over the past nine years, I’ve been in the room—and on the line—for nearly every part of…
Experience
Founder
Aug 2024 — Present · Salt Lake City, UT, US
At Empathiq, I lead the customer-facing engine that helps agencies get the most out of their people and their technology - without extra complexity or friction.My focus spans agent training systems, onboarding design, real-time knowledge delivery, and compliance standardization across diverse brokerage environments. After onboarding over agents across 30+ carriers in my career, I know what works - and what burns people out.I bring that frontline experience into every system we build.Key responsibilities:Agent Enablement & Onboarding – Designing launch plans that get agents confident and productive within days, not months.Customer Success – Leading the post-sale experience to ensure clients are supported, heard, and growing.Knowledge Management – Building intuitive, up-to-date training materials and embedding them into agent workflows.Compliance Integration – Creating standardized, CMS-compliant flows that reduce risk and streamline QA processes.Brokerage Advocacy – Ensuring our product evolves in direct response to real-world agency needs and constraints.My job is simple: make it easier for great agents to do great work - and give brokerages the tools to scale that success across every desk and every call.
Education
Los Angeles Film School
Associate of Arts and Sciences - AAS, Music Production
2018 — 2019
Alta High School
High School Degree
2005 — 2008
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