Nicholas Higgins
People Executive @Idox
Signup · Get unlimited contacts
WORK HISTORY
People Executive @Idox
Glasgow, GB
EDUCATION
St Margarets Academy
Higher, English
SKILLS
ABOUT NICHOLAS HIGGINS
I’m a proven leader with experience in building high performing teams, driving results, and lean problem solving. I’ve been able to leverage my strong communication, collaboration and analytical skills to find success throughout my career.I specialise in leadership, manager development and mentoring.Currently I am a Call Centre Operations Manager for Heineken. I was responsible for launching the e-learning platform in the Call Centre. I’ve been able to implement and improve on processes Heineken will leverage across its entire customer base. Using lean methodologies, I added to our buildings efforts of creating more value for our customers, while using less resources.2018 Heineken Customer Hub Manager of the year and Manager of the Quarter December 20••••19 Outstanding Business Contribution winner.Colleagues know me as an innovative thinker that brings new ideas to discussions and meetings. My way of thinking fosters ongoing dialogue between the groups that I’m a part of, to ensure every person can add to the pool of meaning and that, as a group, we make the best decision possible.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.