Nicholas Herstich
Director of Customer Success - Healthcare, Commercial ID, Customer Support
- Role
- Director of Customer Success - Healthcare, Commercial Id, Customer Support at ID.me
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Nicholas Herstich
I’m proud to lead Customer Success for the Healthcare and Commercial ID verticals at ID.me, a trailblazing digital identity verification platform. At ID.me, we empower individuals to securely prove their identity online while enabling businesses and government agencies to deliver seamless, trusted experiences. Our mission? To make the world a more trusted place by simplifying identity verification, safeguarding privacy, and expanding access to services. In my role, I oversee a talented team dedicated to driving adoption, satisfaction, and long-term value for our healthcare and commercial clients. I partner with key stakeholders to align ID.me’s cutting-edge solutions with their needs, fostering strong relationships and delivering measurable impact in these vital industries. Passionate about customer-obsessed leadership, I’m committed to helping our clients thrive in a digital-first world. Let’s connect to explore how identity verification can transform your organization!
Experience
Director of Customer Success - Healthcare, Commercial Id, Customer Support
Oct 2024 — Present · US
Led a talented team in driving adoption, satisfaction, and long-term value for healthcare and commercial clients at ID.me.• Partnered with key stakeholders to align cutting-edge solutions with client needs, fostering strong relationships and delivering measurable impact.• Committed to customer-obsessed leadership, helping clients thrive in a digital-first world.
Education
Kent State University
BA, Justice Studies
1997 — 2002
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