Nicholas Donahue
Business Analyst II, Product Strategy and Individual Disability at Guardian Life
- Role
- Business Analyst Ii, Product Strategy and Individual Disability at Guardian Life
- Location
- Pittsfield, MA, US
- LinkedIn followers
- 500 followers
About Nicholas Donahue
Business Analyst II with high-impact, cross-functional experience in insurance and fintech, including product launches, system enhancements, and process optimization. Skilled at driving automation, workflow redesign, and data-informed decision-making across large, multi-team initiatives. Experienced in eliciting requirements, documenting functional specifications, leading UAT, and training teams, with measurable results including 28% increase in automated policy issuance, 25–32% reduction in support tickets, and 91% portfolio reconciliation rates for $21.5B in assets. Trusted domain expert and collaborative team leader, currently pursuing an MBA in Business Analytics Management to further enhance data-driven leadership capabilities.
Experience
Business Analyst Ii, Product Strategy and Individual Disability
Apr 2024 — Present · Pittsfield, MA, US
Served as system expert for Multi-Life Disability systems, supporting 6 business teams and 3 development teams across 418+ employer groups; primary liaison between business, development, and QA.Delivered 113 enhancements and defect remediations over 10 months, increasing automated policy issuance by 28% and reducing manual case coding to prevent regulatory or revenue risk.Identified and resolved systemic root causes dating back to 2017, improving end-to-end case creation reliability.Designed and documented current-state and future-state workflows, standardizing ticket intake and release processes across cross-functional teams.Authored SOPs that reduced training-related support tickets 32% YoY (79 → 54) and overall tickets 25% YoY (544 → 409).Led UAT, reviewed dev outputs pre-release, and personally tested high-risk enhancements prior to production deployment.Automated support notifications via Power Automate, improving response times by 2.6x and increasing stakeholder satisfaction.Communicated block release updates to business leadership and served as post-release escalation lead.Recognized 13 times for leadership, cross-team collaboration, and operational impact.Acting as product expert for Guardian’s first new product launch in 10 years, impacting 28+ development teams and 40+ business teams across new business, in-force, and claims processes.Eliciting, documenting, and validating requirements for multiple products: Individual Disability, Multi-Life Disability, and business products (Disability Buy-Out, Overhead Expense).Maintaining functional specifications across all products to ensure clarity, alignment, and regulatory compliance.Collaborating with cross-functional stakeholders to streamline implementation, reduce risk, and support timely rollout.Providing subject-matter expertise and guidance to development teams to ensure adherence to standards and operational efficiency.
Education
Pepperdine University London
Study Abroad
University of the People
Certificate of Data Science, Data Science
Pepperdine University
Bachelor of Science - BS, Mathematics
2017 — 2021
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